Introduction
At Hi-Fi Services, we are dedicated to safeguarding your privacy and ensuring the responsible handling of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our app and website platform (collectively referred to as the “Platform”). By accessing or using our services, you consent to the practices described in this policy.
Information We Collect
We may collect personal information from you in various ways. When you register for an account, make a booking, or request a service, we gather details such as your name, email address, phone number, billing address, and payment information. Additionally, we may collect information related to your interactions with our Platform, including your usage patterns, preferences, and feedback. This information helps us understand your needs and improve our services.
How We Use Your Information
The information we collect may be used for several purposes. Primarily, we use it to process and manage your bookings and service requests, ensuring a seamless experience. We also communicate with you regarding your account status, service updates, and customer service inquiries. In our efforts to enhance the Platform and the services we offer, we may analyze user behavior and feedback to identify areas for improvement. If you have opted to receive promotional materials, we may use your contact information to send you newsletters and other communications that may be of interest to you. Furthermore, we may use your information to comply with legal obligations and protect our rights and the rights of our users.
Information Sharing and Disclosure
We value your privacy and do not sell, trade, or otherwise transfer your personal information to outside parties without your explicit consent, except in certain circumstances. We may share your information with trusted service providers who assist us in operating our Platform and conducting our business. These parties are required to keep your information confidential and use it only for the purposes for which it was disclosed. We may also disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests. In situations where we need to protect the rights, property, or safety of Hi-Fi Services, our users, or others, we may share your information as necessary.
Location Data Collection and Usage
By using our services, you acknowledge and consent that we may collect, access, and process your location data, including but not limited to, your precise or approximate geographical location, such as through GPS, Wi-Fi, or other similar technologies. This data will be used solely for the purposes outlined in this Privacy Agreement, and we will treat it with the same level of care as other personal data we collect.
We may collect both precise and approximate location data. Precise location refers to real-time, geographic data obtained through GPS or similar technologies, while approximate location refers to data derived from network-based sources like Wi-Fi, cellular networks, or IP address. Location data may be used to provide location-based services, including but not limited to, offering personalized content, local recommendations, and geographic-based features. Additionally, location data may be used for statistical analysis, improving services, and ensuring legal compliance.
You may be required to provide explicit consent for location access when using our services, and you can manage location settings through your device. You may opt to disable location services at any time, although doing so may limit certain features of the service that rely on location data.
We may share your location data with third-party service providers who assist in providing and improving our services, such as analytics providers and advertising networks, under agreements that ensure compliance with similar privacy standards. We may also disclose location data in response to legal obligations, requests from public authorities, or to protect our rights or the rights of others.
Location data will be retained for as long as necessary to fulfil the purposes outlined in this agreement. Once no longer needed, we will take appropriate steps to securely delete or anonymize your location data. While we take reasonable measures to protect your location data, no transmission method is completely secure, and we cannot guarantee absolute security.
We may update our practices related to location data from time to time, and any significant changes will be communicated to you through appropriate channels. Please review this section regularly for updates. By continuing to use our services, you consent to the collection, use, and sharing of your location data as described in this clause.
Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and secure server protocols. However, please understand that while we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure. Therefore, we cannot ensure or warrant the absolute security of your personal information.
Your Rights
You have certain rights regarding your personal information. These include the right to access the information we hold about you and the right to request corrections to any inaccuracies or incomplete details. You also have the right to request the deletion of your personal information, subject to any legal obligations we may have. Additionally, you may withdraw your consent to the processing of your personal information where applicable. To exercise these rights, you can contact us using the information provided at the end of this policy.
Third-Party Links
Our Platform may contain links to third-party websites or services. We do not control these sites and are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit, as they may have different practices regarding the collection and use of your information.
Changes to This Privacy Policy
Hi-Fi Services reserves the right to update this Privacy Policy at any time. We will notify you of any changes by posting the revised policy on our Platform with an updated effective date. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:
Hi-Fi Housekeeping Private Limited
Email: service@hifiservices.in
Phone: 9388777000
By using the HIFI Services Platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy. Thank you for trusting HIFI Services with your information.